Refund policy
Last Updated: June 2026
At Hustelo, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must:
- Be unused and in their original condition
- Be returned in the original packaging
- Include all original accessories and components
- Be accompanied by proof of purchase
How To Start A Return
To initiate a return, please contact our support team at:
Please include:
- Your order number
- Your full name
- A brief description of the issue
Our team will provide instructions for completing your return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Photos of the item
- Photos of the packaging
- Your order number
If approved, we will provide a replacement or full refund at no additional cost.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow:
- 3–5 business days for processing
- Additional time depending on your bank or card issuer
Non-Returnable Items
The following items cannot be returned:
- Items showing signs of use or damage caused by misuse
- Products returned without original packaging
- Gift cards
- Clearance or final sale items (if applicable)
Return Shipping
If a return is approved for reasons other than damage, defects, or shipping errors, customers may be responsible for return shipping costs.
Original shipping fees (if any) are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order enters processing or has shipped, cancellation requests cannot be guaranteed.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@hustelo.com
We're committed to making your experience with Hustelo as smooth and enjoyable as possible.